Question 1

How do I book my spot?

Accepted Answer

Booking your spot with us couldn’t be easier! Just head to the retreat you want to join, pick your favourite room, and then choose how you’d like to pay:
✅ £199 deposit – we’ve kept deposits low so it’s super accessible for everyone to lock in their retreat early.
✅ Full payment upfront – pay in full and enjoy an additional 5% discount.

We’ve also got loads of flexible payment plan options to suit your budget, making it easy to spread the cost.

Just a heads-up – all payment plans incur a 2.5% service fee.
Once you’re booked, we’ll send over everything you need to start the countdown and get excited for your getaway. Simple, stress-free, and officially the start of your next adventure!

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards. Your payment is securely processed through Stripe, and you’ll pay via a simple, easy-to-use pay link - so we never ask for your card details directly.

Booking is safe, fast, and stress-free!

Question 3

Is there a deposit or full payment required?

Accepted Answer

You’ve got options! Reserve your retreat with a £199 deposit – designed to make securing your spot effortless – or pay the full balance upfront. Pay in full and you’ll even enjoy an additional 5% discount.
We also offer flexible payment plans so you can spread the cost over time to suit your budget. Just a heads-up – all payment plans incur a 2.5% service fee.

Here’s the full breakdown:
✅ £199 deposit – lock your spot early and pay the rest later.
✅ Full payment upfront – get your retreat fully secured and enjoy a 5% discount.
✅ Payment plans – spread the cost with easy instalments (2.5% service fee applies).
✅ Within 8 weeks of your retreat – full payment only.
✅ Extra nights – must be paid in full to secure them.

Please note, deposits are non-refundable once your retreat is confirmed. The remaining balance is due 8 weeks before your escape.
Either way, your place is yours, and the countdown to your next getaway begins!

Question 4

Can I change my retreat after I’ve booked?

Accepted Answer

All deposits are non-refundable, but if you’ve paid the full balance, here’s our refund policy:
Up to 12 weeks before your retreat: 50% refund
Between 12–8 weeks before your retreat: 25% refund
Within 8 weeks of your retreat start date: No refunds

Cancellations must be requested via live chat on our website or by emailing info@workoutaway.com

We understand that life happens! Just reach out to our Guest Experience Team, and we’ll always do our best to accommodate you.

Question 5

Do you offer refunds or cancellations?

Accepted Answer

All deposits are non-refundable.

If you’ve paid your full balance, refunds are available depending on when you cancel:
Up to 12 weeks before your retreat: 50% refund
Between 12–8 weeks before your retreat: 25% refund
Within 8 weeks of your retreat start date: No refunds

We always recommend taking out travel insurance when booking your retreat. If you need any documentation or proof of purchase to support an insurance claim, just reach out to our Guest Experience Team and we’ll be happy to help.

Question 6

What is the best time to arrive and depart?

Accepted Answer

Check-in is usually from 3 PM - 4pm (destination dependant) and we’ll confirm the exact timings in your It’s Nearly Time email. Feel free to arrive earlier! You can drop your bags with concierge, explore the resort, grab a bite, or relax by the pool.

Keep an eye out for our team at reception - they’ll be ready to welcome you and will send you a WhatsApp when your room is ready.

Checkout on the final day is between 10am - 12 PM (destination dependant) but if your flight is later, you’re welcome to stay around the resort a little longer and leave your bags with concierge.

Question 7

Is transport included or do I need to arrange my own?

Accepted Answer

Transport isn’t included in your booking, but we’ve made getting to your retreat effortless. Our official partner, Retreat Extras, handles all transfers exclusively for Workout Away guests, taking the stress out of planning your journey.

With Retreat Extras, you can pre-book seamless transfers to and from your retreat, plus add helpful services designed to make travel smoother and easier. Think of them as your behind-the-scenes team — organising the logistics so you can focus on relaxing, arriving refreshed, and enjoying every moment of your Workout Away experience.

If you prefer, you can still connect with your group on WhatsApp to see who’s arriving at the same time and share a ride, but Retreat Extras is the simplest, most reliable option for a smooth arrival.

Less planning. More relaxing.

Question 8

Do you offer airport pick-up or transfers?

Accepted Answer

Yes, we do offer transfers – and we’ve made the whole process super easy. All transfers can be booked directly through our official partner, Retreat Extras, created exclusively for Workout Away guests.
Retreat Extras arranges seamless, reliable transport to and from your retreat, plus a range of optional add-ons designed to make your journey smoother. They take care of the logistics so you don’t have to – meaning less planning, more relaxing.

About a month before your retreat, we’ll add you to your retreat WhatsApp group too. While Retreat Extras is the simplest and most reliable way to get to the resort, you’re also welcome to pop a message in the group to see if any fellow retreaters are arriving at the same time and would like to share a ride.
Whichever option you choose, getting to your retreat couldn’t be easier.

Question 9

What's included in my retreat?

Accepted Answer

Every retreat has its own vibe, but here’s the general lowdown on what you can expect:
✅ Your home away from home – stay in our carefully selected hotels for the full retreat dates.
✅ Foodie heaven – half-board or all-inclusive dining depending on the location, plus curated Workout Away menus for a la carte options.
✅ Sip & snack – some drinks included to keep you refreshed.
✅ Adventure & fun – all activities like boat trips, paddle boarding, or scenic bike rides.
✅ Stress-free transport – we’ve got you covered getting to and from activities.
✅ Daily workouts – cardio, strength, recovery, and core sessions, plus yoga mats ready to go.
✅ Refresh & recharge – filtered water, in-room amenities, air conditioning, free Wi-Fi, daily housekeeping, and bath/pool towels.
✅ Welcome & merch – a Sol de Janeiro welcome kit and some branded goodies to take home.
Basically, we’ve thought of everything so all you have to do is show up, move, sweat, relax, and have the best time.

Question 10

Are flights and transfers included?

Accepted Answer

Flights are not included in your retreat booking. You’ll need to arrange your own travel to and from the destination.

Don’t worry – we make it easy! On each destination page, we highlight the closest airport, and all of our locations are carefully chosen to be simple to reach. For flights, we recommend checking Google Flights or Skyscanner to find the best options.

Once you’ve booked your flights, you can arrange transfers directly through our official partner, Retreat Extras. They’ll coordinate with the in-resort team to make sure your journey from the airport to the retreat is smooth, stress-free, and seamless – all you need to do is show up and relax.
Hot tip: get your flights and retreat locked in early to save bigger – prices rarely go down, and flights usually only go up!

Question 11

Are meals or drinks provided?

Accepted Answer

Think colourful plates, bold flavours, and plenty of variety. Our Luxury destinations include half board dining - breakfast each morning and dinner each evening, with a mix of relaxed family-style buffets and hand-picked à la carte menus. When we dine out, we’ll take you to our favourite local restaurants and create our own curated menus, so you get the best of the local food scene without having to choose a thing. For lunches, you’ll find plenty of options available at the resort.

Our Deluxe destinations are all-inclusive, meaning all meals and drinks are covered, so you can fully relax and enjoy without reaching for your wallet.

Each destination varies on whether alcoholic and non-alcoholic drinks are included, so be sure to check your chosen destination page before you book - you’ll know exactly what to expect.

Question 12

Can I customise or skip certain activities?

Accepted Answer

Absolutely! This is your holiday, and we want it to feel exactly how you imagined. About a month before your escape, you’ll get access to our Retreater Class Booking App so you can start shaping your dream itinerary.

Each day is filled with up to five amazing sessions, so you can jump into as many as you like, take a break when you fancy, and create a balance of movement, relaxation, and adventure that’s perfect for you.

Question 13

Why us over anyone else?

Accepted Answer

No random trainers or influencers chasing a free holiday here, our whole coach team is in-house, hand-picked for skill and energy, and certified on our signature sessions. We personally visit and inspect every single resort before it makes the cut, so what you see is exactly what you get.

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