Booking your spot is simple and stress-free! Head to the event you’re joining us on, pick your preferred room, and then choose either our £199 deposit to secure it now or pay the full balance upfront. Once you’re booked, we’ll send you all the details you need to start counting down the days to your getaway!

We accept all major credit and debit cards. Your payment is securely processed through Stripe, and you’ll pay via a simple, easy-to-use pay link - so we never ask for your card details directly. Booking is safe, fast, and stress-free!

You’ve got options! Reserve your spot with a £199 deposit - designed to make securing your retreat effortless or pay the full balance upfront. Please note, deposits are non-refundable once your retreat is confirmed. The remaining balance is due 8 weeks before your escape, and any extra nights you’ve added should be paid in full to secure them. Booking within 8 weeks? Then it’s full payment only. Either way, your place is yours, and the countdown to your getaway begins!

All deposits are non-refundable, but if you’ve paid the full balance, here’s our refund policy:

• Up to 12 weeks before your retreat: 50% refund

• Between 12–8 weeks before your retreat: 25% refund

• Within 8 weeks of your retreat start date: No refunds
  

Cancellations must be requested via live chat on our website or by emailing info@workoutaway.com

We understand that life happens! Just reach out to our Guest Experience Team, and we’ll always do our best to accommodate you.

All deposits are non-refundable. If you’ve paid your full balance, refunds are available depending on when you cancel:

• Up to 12 weeks before your retreat: 50% refund

• Between 12–8 weeks before your retreat: 25% refund

• Within 8 weeks of your retreat start date: No refunds
  

We always recommend taking out travel insurance when booking your retreat. If you need any documentation or proof of purchase to support an insurance claim, just reach out to our Guest Experience Team and we’ll be happy to help.

Check-in is usually from 3 PM - 4pm (destination dependant) and we’ll confirm the exact timings in your It’s Nearly Time email. Feel free to arrive earlier! You can drop your bags with concierge, explore the resort, grab a bite, or relax by the pool. Keep an eye out for our team at reception - they’ll be ready to welcome you and will send you a WhatsApp when your room is ready.

Checkout on the final day is between 10am - 12 PM (destination dependant) but if your flight is later, you’re welcome to stay around the resort a little longer and leave your bags with concierge.

Transport isn’t included in your booking, but don’t worry - we’ll give you everything you need to get here easily. From airports to train stations, we’ll make sure you know all the best options.

We’ll also share our top travel tips so your journey is smooth. Taxis are available at every airport and train station, or you can hop into the WhatsApp group to see who’s arriving at the same time - share a ride, split the cost, and start swapping stories before you even check in!

We don’t offer transfer or pick-up options ourselves, but our Guest Experience Team is always on hand to help with suggestions - just drop us a message via WhatsApp or live chat.

About a month before your retreat, we’ll add you to your retreat WhatsApp group. You can pop a message there to see if any fellow retreaters are landing or arriving at the same time. It’s a great way to share a ride, split the cost, and start the fun before you even check in!

This can vary slightly from retreat to retreat, but if you head to each destination page, it highlights the exact inclusions. Here’s a general idea of what’s usually included:

• Hotel stay for the dates of your retreat

• Half board or all-inclusive dining (depending on the location)

• Curated Workout Away menus for a la carte dining

• Some drinks included

• All activities like boat days, paddle boarding, or bike rides

• Transport to and from activities

• Cardio & strength sessions

• Recovery and core sessions

• Yoga mats

• Filtered water

• In-room amenities

• Air conditioning

• Free Wi-Fi

• Bath towels & pool towels

• Daily housekeeping

• A Sol de Janeiro welcome kit

• Branded merch

Flights are not included in your retreat booking. You’ll need to arrange your own travel to and from the destination.

Don’t worry - we make it easy! On each destination page, we highlight the closest airport, and all of our locations are carefully chosen to be easy to reach. For flights, we recommend checking Google Flights or Skyscanner to find the best options!

Think colourful plates, bold flavours, and plenty of variety. Our Luxury destinations include half board dining - breakfast each morning and dinner each evening, with a mix of relaxed family-style buffets and hand-picked à la carte menus. When we dine out, we’ll take you to our favourite local restaurants and create our own curated menus, so you get the best of the local food scene without having to choose a thing. For lunches, you’ll find plenty of options available at the resort.

Our Deluxe destinations are all-inclusive, meaning all meals and drinks are covered, so you can fully relax and enjoy without reaching for your wallet.

Each destination varies on whether alcoholic and non-alcoholic drinks are included, so be sure to check your chosen destination page before you book - you’ll know exactly what to expect.

Absolutely! This is your holiday, and we want it to feel exactly how you imagined. About a month before your escape, you’ll get access to our Retreater Class Booking App so you can start shaping your dream itinerary. Each day is filled with up to five amazing sessions, so you can jump into as many as you like, take a break when you fancy, and create a balance of movement, relaxation, and adventure that’s perfect for you.