1. Booking & Payment

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1.1 Booking

 

• All Workout Away retreats are booked by paying a low deposit via our website. Your booking is confirmed as soon as your deposit payment is successful.

• After booking, we will email you a secure link to pay your remaining balance.

• Payments cover accommodation, scheduled workouts, meals (where stated), and activities included in your retreat itinerary. Flights, additional meals, optional excursions, and extras not explicitly mentioned in your itinerary are not included.

• All payments are processed securely through Stripe. We accept Visa Credit, Visa Debit, Mastercard, and American Express.

 

1.2 Deposits

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• Deposits are non-refundable.

• If your balance is not paid by the relevant due date set out in section 1.3, your booking may be cancelled and your deposit forfeited.

 

1.3 Paying Your Balance

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How you pay your balance depends on how far away your retreat start date is when you book.

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1.3.1 Retreats starting less than eight weeks from booking

 

• Your full balance must be paid within 48 hours of receiving your payment link. If full payment is not received within this time, your booking will be cancelled and your deposit forfeited.

 

1.3.2 Retreats starting more than eight weeks from booking

You may choose one of the following options:

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• (a) Pay in Full: If you pay your full balance within 48 hours of receiving your payment link, you will receive a 5% discount on the total retreat cost. The discount does not apply to payments made after this 48-hour window.

• (b) Pay Later: You may pay your balance in one payment, due no later than eight weeks before your retreat start date. A 2.5% service fee applies to this payment.

• (c) Payment Plan: You may spread the cost of your balance through scheduled instalments, with the final instalment due no later than eight weeks before your retreat start date. A 2.5% service fee applies to each instalment.

 

1.3.3 Missed Payments
 

If any payment is not received by its due date, your booking may be cancelled and your deposit forfeited.

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• 1.3.4 Effective Date
  The 5% full balance discount and 2.5% service fee on balance payments and instalments apply to all bookings made on or after 19th September 2025.

 

2. Travel & Documentation

 

2.1 Visas & Travel Documents

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• You are responsible for ensuring you have the correct travel documents, including a valid passport and any required visas, before your retreat.

• Some destinations require a minimum of six months’ passport validity—please check the entry requirements for your destination before travel.

• Workout Away cannot assist with visa applications or related costs.

 

2.2 Travel Insurance

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• Travel insurance is mandatory for all participants. Your insurance should cover:

  • Medical expenses and emergency assistance

  • Trip cancellations, delays, and missed connections

  • Lost luggage and personal liability

• Workout Away is not responsible for costs incurred due to travel disruptions, medical emergencies, or unforeseen events.

 

3. Cancellation & Refund Policy

 

3.1 If You Cancel

 

All deposits are non-refundable; however if you have paid the full balance, then:

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• Up to 12 weeks before the retreat: 50% refund

• Between 12–8 weeks before the retreat: 25% refund

• Within 8 weeks of the retreat start date: No refunds will be issued

• Cancellations must be requested using the live chat on our website or by emailing info@workoutaway.com

 

3.2 If We Cancel

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• If Workout Away cancels your retreat due to unforeseen circumstances out of our control, you will be offered a full refund or the option to transfer your booking to another retreat of equal value.

• We are not responsible for reimbursing flights, personal travel expenses, or accommodation booked outside ofyour Workout Away retreat. You should claim these costs through your travel insurance provider.

• We will provide supporting documentation to assist with your travel insurance claim if we cancel.

 

4. Fitness & Safety

 

4.1 Your Responsibilities

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• Before your retreat, you must complete a Physical Activity Readiness Questionnaire (PAR-Q) and an Informed Consent Form.

• You confirm that you are physically fit and able to participate in the retreat activities. If you have any health concerns, you must seek medical advice before booking.

• By booking a Workout Away retreat, you acknowledge that sessions may include strength training, HIIT, running, cycling, yoga, and mobility sessions. You are responsible for participating in suitable sessions based on your fitness level.

• You participate at your own risk.

 

4.2 Personal Belongings

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• Workout Away is not responsible for lost, stolen, or damaged personal items. We strongly recommend locking valuables (passport, money, electronics) in your hotel room safe.

 

4.3 Event Rules & Etiquette

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• We want everyone to have an enjoyable experience. We expect all guests to be respectful to fellow participants, trainers, and local staff.

• Workout Away reserves the right to remove you from the retreat without a refund if your behaviour is disruptive, unsafe, or inappropriate, as determined by the organisers.

 

5. Photography & Media

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5.1 Media & Photography Consent

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• We love capturing memories from our retreats! Workout Away may take photos and videos for use on our social media, website, and marketing materials.

• All photos will be shared in the group WhatsApp chat. If there is a photo of you that you’d prefer not to be used, please let us know, and we’ll ensure it remains private.

• By booking a Workout Away retreat, you agree to the use of your image unless you notify us otherwise before or during the retreat.

 

6. Third-Party Services

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• While we take reasonable steps to ensure the quality of third-party services (accommodation, transport, activities), Workout Away is not responsible for modifications, cancellations, or changes made by third-party providers.

• Any issues arising from third-party services will be addressed directly with the provider.

 

7. Legal Disclaimer & General Waiver

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• By participating in a Workout Away retreat, you agree that your itinerary may include physical exercise that carries inherent risks. You voluntarily assume all risks related to participation.

• The laws of England and Wales govern these Terms & Conditions, and any disputes will be subject to the jurisdiction of English courts.

 

8. Agreement

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By booking a Workout Away retreat, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you have any questions, please contact us at info@workoutaway.com.